Measuring the ROI of Public Relations

In this post, we will cover the challenges of measuring the ROI of Public Relations efforts and tactics, and provide tips for developing metrics that can accurately capture the impact of PR on a company's bottom line.

Measuring the return on investment (ROI) of public relations (PR) efforts can be challenging for several reasons:

  1. Multiple objectives: PR campaigns can have multiple objectives, including:

-Increasing brand awareness

-Improving brand awareness

-Improving brand reputation
  increasing website traffic, or generating leads. 

These objectives are not easily quantifiable which makes it difficult to measure ROI.

2. PR efforts often work in conjunction with other marketing, communications, and advertising initiatives, making it challenging to isolate the impact of PR on specific outcomes.

3. Lack of reliable measurement tools: There is a lack of reliable and standardized measurement tools for PR. Unlike digital marketing, where there are tools like Google Analytics that provide accurate data on website traffic, conversions, and engagement, there are no similar tools for PR.

  • We can create vanity links so you can see exactly where your leads or sales are coming from, but there is still a lot of work to be done in measuring ROI. 
  • The best option is for your PR partner to do it manually by collecting every earned (or sponsored) media win.

4. Limited access to data: PR efforts often involve media relations, which means the impact of PR campaigns depends on media coverage. Access to data on media coverage, such as the number of views, readership, or social media shares, can be limited and inconsistent.

5. Delayed results: PR campaigns can take time to yield results, making it challenging to measure ROI in the short term. For example, it can take months or even years for a brand reputation campaign to show measurable improvements.

6. Subjectivity in evaluation: PR efforts can involve subjective measures, such as brand sentiment or reputation, making it challenging to measure ROI objectively.

To overcome these challenges, your PR partner can use a combination of qualitative and quantitative measures. 

Qualitative measures may include:

  • media mentions, press coverage, or social media engagement, 

Quantitative measures may include:

  • Website traffic, conversions, or sales.

 PR professionals can also use surveys or focus groups to understand the impact of PR efforts on brand perception and reputation. 

While measuring the ROI of PR efforts may be challenging, it is essential to demonstrate the value of PR to stakeholders and justify the investment in PR campaigns.

Let us know if you have any questions or wish to discuss this further.